“For every service industry there is only one BOSS and it’s the CUSTOMER.” For hotel industry, their services is the only strategy which governs entire industry. Anyone can provide food and bread to its guests but it’s their hospitality services which makes it an unmatched experience for the guests staying there. There will be many guests staying at your hotel but it depends on you how you make their experience memorable so that they come back again and bring on more guests with them. In hotel industry, satisfied customer/ guest is the best business strategy of all. Your hotel guests can have an unmatched experience if they are satisfied with your services. Follow the tips mentioned below for providing unmatched experience to your guests- Treat every guest as a VIP: All your guests, whether a celeb or a common man, are valuable for you and treating them accordingly will bring them back to you. Train your staff to be responsive and treat all the guests equally irrespective of their status. Customer neglects minor problems of your hotel if they get high quality services from your end. Provide personalized customer service: Add a personal touch to your customer service, i.e. addressing your guests by their names, etc. It won’t be feasible for the staff of big hotels having 1000+ guests but small hotels can implement these things to improve customer satisfaction. Try to show interest in the guests and their activities so that they can feel happy and satisfied. Your services builds your hotel’s image: Provide efficient services to each and every guest of yours. Your services, hotel ambience and staff behavior builds the image and reputation of your hotel to a great extent. A satisfied customer/ guest will always generate best reviews for you if they get quality services from your end. Adopt latest technology: Take your hospitality services to its full potential by adding latest technology to it. There are various software and applications which you can use to maintain records and customer relationship in a feasible manner. Measure customer service performance: Try to determine the problems and issues of your customers and resolve them efficiently and quickly. Constantly monitor your customer service to ensure all things go smoothly and issues get resolved on time without causing any inconvenience to your guests. Try to incorporate these tips for providing unmatched experience to your guests so that they prefer you on their next visit and recommend your services to others.